Return & Refund Policy

Last Updated: October 18, 2026

At Beauty Bonilo, customer satisfaction is important to us. We offer a 30-day return policy for eligible clothing items.

This policy applies to purchases made through https://beautybonilo.com.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, clothing items must meet the following conditions:

• Items must be unworn, unwashed, and unused.

• Items must remain in their original condition.

• Original tags and labels must be attached.

• Items must be free from stains, perfume, makeup, odors, or other signs of wear.

• Proof of purchase or an order number must be provided.

Returns that do not meet these conditions may be declined, except where applicable law provides otherwise.

2. How to Request a Return

To initiate a return, please contact us at:

service@beautybonilo.com

Please include:

• Your order number.

• The item you wish to return.

• The reason for your return.

• Photos of the product, if the item is damaged, defective, or incorrect.

Once your return request has been approved, we will provide the return instructions and the appropriate return shipping address.

Please do not send items to our business address without prior authorization.

3. Size Issues

If an item does not fit or you ordered an incorrect size, you may request a return within 30 days of delivery, provided the item meets our return eligibility requirements.

Customers are generally responsible for return shipping costs associated with size selection or personal preference.

4. Exchanges

If you would like a different size or style, please contact our customer support team to discuss available options.

Direct exchanges depend on product availability and may not always be possible.

In some cases, you may need to return the original item for a refund and place a new order.

5. Damaged, Defective, or Incorrect Items

If you receive an incorrect, damaged, or defective product, please contact us promptly at service@beautybonilo.com.

Provide your order number and clear photographs of the issue, if possible.

After reviewing your request, we will offer an appropriate solution, including a replacement or refund when applicable.

We will cover reasonable return shipping costs for confirmed errors on our part, where applicable.

6. Non-Returnable Items

The following items may not be eligible for return:

• Clothing that has been worn, washed, altered, or damaged by the customer.

• Items with missing original tags, except where statutory rights apply.

• Personalized or custom-made clothing, where restrictions were disclosed before purchase.

• Undergarments or intimate apparel subject to disclosed hygiene-related restrictions.

• Final-sale items clearly identified as non-returnable before purchase, where permitted by law.

These exclusions do not limit mandatory consumer rights.

7. Return Shipping Costs

For returns due to personal preference, incorrect size selection, or a change of mind, customers are responsible for return shipping costs unless otherwise agreed.

If we shipped the wrong product or the item is defective or damaged due to our error, we will cover reasonable return shipping expenses where applicable.

8. Refund Processing

Once we receive and inspect your returned item, we will notify you of the refund decision.

Approved refunds will generally be issued to your original payment method within 10 business days after approval.

Please note that your payment provider may require additional time to process and display the refund.

Any refunds required by law will be issued within the applicable legal timeframe.

9. Order Cancellations

If you wish to cancel an order, please contact us at service@beautybonilo.com before the order has shipped.

Once the order has shipped, cancellation may no longer be possible, and our return procedure will apply after delivery.

10. Contact Information

Email: service@beautybonilo.com

Website: https://beautybonilo.com

Legal Business Name: KEJU TRADE INC

Business Address:

110 16th St
Denver, CO 80202
United States

Important: This business address is not a designated return address. Customers must contact us to obtain authorized return instructions.